Returns and Refunds

These general conditions of sale are governed by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts, if the buyer holds the status of private individual/consumer, and by the rules of the civil code for VAT registered subjects, as well as by the regulations on electronic commerce (Legislative Decree no. 70/2003).).

Content of the online offer and characteristics of the end customer

All Customers who place and/or confirm an order for spare parts from the website establish a commercial relationship with the company Paglierani SNC of Paglierani Paolo e Renzo and therefore undertake to accept delivery of the material ordered online or in any case with the electronic order confirmation systems, accepting the conditions of sale.

Customer requirements

To place orders on the website, Customers must:

  • Be businesses, companies or even final consumers as defined by the commercial rules of the site;
  • Be at least 18 years old;
  • Possess the necessary requirements to be able to enter into legally binding contracts;
  • Have an email address;
  • Have a valid credit card or a current account enabled for bank transfers to be able to make the payment.


The buyer considers the selling price of this used spare part to be reasonable, considering it significantly lower than the market price of a similar new part.

The prices indicated on the site are inclusive of VAT, net of delivery costs which will be highlighted separately at the time of ordering.

The price indicated on the site or communicated by the seller upon receipt of the Customer's order will apply to the products.

Terms of payment

Payment can be made online by credit card in the customer's name, or by bank transfer and with the methods indicated on the site.


At the same time as the order confirmation is communicated, the amount corresponding to the products purchased will be charged to the Customer.


The buyer declares to have viewed, via photography, the spare part included in this supply and to have found it suitable, due to its technical characteristics, for the use for which he wishes to allocate it and that it corresponds and/or is compatible with what was requested.

The contract will be considered concluded upon receipt of the order by Paglierani SNC of Paglierani Paolo and Renzo. Having checked the availability of the ordered product, Paglierani SNC of Paglierani Paolo and Renzo will send the customer the relevant order confirmation.

It is possible that there may be occasional unavailability of the products offered; then, Paglierani SNC of Paglierani Paolo and Renzo will communicate these circumstances to the Customer, indicating any alternatives or in any case will provide a product with the same characteristics as the one chosen by the customer.

Order status

The status of the order will be visible by accessing your account on the website

Order changes

We would like to remind our customers that once confirmed, orders for items are already available they cannot be modified.

Orders placed separately will also be shipped separately.


The goods will be shipped at the Customer's expense, via courier, to the address indicated in the online order.

No responsibility can be attributed to Paglierani SNC of Paglierani Paolo and Renzo in case of delay or other inconveniences in delivery.

The carrier will make two attempts to deliver the products to the address indicated by the Customer. In the event that the attempts are not successful and the Customer does not take steps to recover the shipment from the courier, the goods will be returned to the Paglierani SNC of Paglierani Paolo and Renzo, at the Customer's expense. These amounts will be deducted from any refund due to the Customer by Paglierani SNC of Paglierani Paolo and Renzo.

Upon arrival of the goods, Customers must carefully inspect the package before placing a signature as proof of delivery of the shipment. The packages of Paglierani SNC of Paglierani Paolo and Renzo. they are carefully packaged in a cardboard package sealed with tape. If, for any reason, the packaging appears to have been tampered with or if the adhesive tape is not intact, Customers are asked to sign the receipt with reservation, or to refuse delivery, giving reasons. Once the delivery document has been signed, the Customer will not be able to make any objection regarding the external characteristics of the products delivered.

The customer undertakes to verify the correctness of his/her data, including delivery data, and to immediately communicate to Paglierani SNC of Paglierani Paolo and Renzo any corrections or modifications. Possible additional costs caused by errors in data not reported promptly will be borne by the Customer. If for any reason the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package will be returned to the sender at the Customer's expense. These amounts will be deducted from any refund due to the Customer by Paglierani SNC of Paglierani Paolo and Renzo,

Spare parts warranty

Paglierani SNC of Paglierani Paolo and Renzo will be liable towards the buyer only for actual defects and/or lack of conformity of the products themselves, provided that they exist at the time of delivery of the goods. Considering, in fact, that this sale concerns used products, and that the lived conditions of the object have determined the price applied to be particularly favorable compared to a similar new piece, the guarantee will only cover the actual presence, ab origine, of defects and defects that render the piece unusable but will not cover inconveniences subsequently occurring and deriving from normal use (considering normal age) of the product itself and its components or accessories. Nor will it cover any damage due to manipulation of the spare part, even caused by assembly and disassembly not carried out in a workmanlike manner.

In any case, since it is a used item, the duration of the warranty is mutually reduced, with reference to all spare parts purchased, to the maximum term of twelve months from purchase, also pursuant to art. 134, second paragraph, Legislative Decree no. 206/2005.

In the event of the presence of faults and/or defects, the customer must send his written complaint no later than the legal deadlines, as provided for in articles 1495 et seq. civil code and, only if the buyer has the legal status of consumer, in the various terms established by Legislative Decree 6 September 2005, n. 206, so-called Consumer Protection Code. The terms are intended to start from the date of receipt of the piece.o.

For the purposes of timely notification of the defect and/or defect, the delivery date is equivalent to the date of discovery, since, given the nature of the goods supplied, it is the customer's responsibility and diligence to verify its functionality from the moment the goods are delivered to him. been delivered.

In any case, there will be no liability of the company Paglierani SNC of Paglierani Paolo and Renzo for malfunction attributable to the incorrect assembly and/or disassembly of the piece itself by the customer or by third parties appointed by the same, also due to the use of old and/or unsuitable mechanical components on which it will be mounted or with which it will be made interact the piece sold. Nor will the seller be liable in the event of failure to replace/add liquids and/or lubricants and/or any other product necessary for maintenance and operation by the buyer, as the spare part is supplied without liquids and lubricants. and maintenance and correct assembly remain the sole responsibility of the buyer. Furthermore, there will be no liability of the seller in the event of inappropriate use of the spare part made by the buyer or in any case in which the malfunction is not directly attributable to the selling company. The legal guarantee will be invalidated if any intervention is carried out on the goods by the buyer or his agents, capable of modifying, in any way, the actual state of the goods and also in the event of failure to replace accessory components of the original spare part (a by way of example but not limited to: the engine belt). In all these cases, the buyer declares to renounce any claim, including in terms of refunds, replacements, as well as compensation and indemnity.

It is specified that, in the case of sale of an engine, the warranty provided will exclusively cover the following components: the valves, the crankshaft, the pistons and the block and complete head.

It is specified that, in the case of sale of a control unit, the customer declares to have been promptly informed by the selling company Paglierani SNC of Paglierani Paolo and Renzo that the piece in question is coded and blocked and that the customer, made aware of these circumstances, still intends to purchase the piece under his own exclusive responsibility, accepting the aforementioned conditions and waiving, as of now, any claim and/or guarantee towards the Paglierani SNC of Paglierani Paolo and Renzo.

Furthermore, in order to make the legal guarantee operational, which will only be activated following verification by Paglierani SNC of Paglierani Paolo and Renzo, of the spare part and of the circumstances of the case and if the legal conditions are met, the spare part must be returned intact and reassembled in all its parts as initially supplied (e.g. if an engine were to be returned completely disassembled or partially disassembled, it will not be carried out replacement or the customer will be charged for reassembly costs).

Once the customer's complaint has been verified, its validity and the legal requirements, the guarantee provided will consist exclusively in the free replacement of the spare part with an equivalent one and if this is not possible, in the refund of the consideration received for the sale of the spare part.

Under no circumstances will the costs of packaging, assembly and disassembly of the spare part, as well as vehicle downtime, be reimbursed, which remain the sole responsibility of the buyer.

Right of withdrawal (right recognized only in the case of consumers pursuant to Legislative Decree no. 206/2005)

If for any reason the Customer is not satisfied with his purchase, the intact and unused items can be requested for return within 14 days of delivery of the shipment.

In such cases, the Customer must promptly access the order, download, print and attach to the package the documentation of the component in question and proceed with returning it to the seller within 14 days from the date of conclusion of the contract. The Customer must also indicate the desired compensation: exchange with another similar spare part, or the request for a simple refund of the price paid for the goods ordered and which you intend to return. Once the return request has been received Paglierani SNC of Paglierani Paolo and Renzo will send the Customer a confirmation.

The Customer must return the goods within the next 10 days, at his own expense and expense.

If, for any reason, the seller does so, it is understood that the costs will remain the responsibility of the customer and will be charged to him and that the seller will arrange for collection via Bartolini courier or in any case another courier of his choice. The cost of returning the spare part is approximately, unless different rates applied by the courier, Euro 40.00 for one engine/gearbox, if Bartolini waybills are used; this amount will be deducted from the final refund due to the Customer or in any case charged to him, together with the new shipping costs, in the event of replacement with another piece. If the piece is returned, the credit will be visible on the Customer's credit card and/or current account statement, or on the Paypal circuit, after a minimum of 30 days from the refund date. This timing may vary based on the banking circuit used.

If the Customer wishes to return the spare part personally, or via a different courier, he will have to send the goods to the headquarters Paglierani SNC of Paglierani Paolo and Renzo – Via Pietà 68 47039 Savignano Sul Rubicone (FC). In all the aforementioned cases, shipping and return costs will remain the sole responsibility of the Customer..

The right of withdrawal is however subject to the following conditions:

  • The spare part can only be returned if unused, not disassembled, damaged or tampered with.
  • Spare parts must be returned within ten days of confirmation of the return.
  • The shipment will be at the Customer's total risk and responsibility and in the event of loss or damage, even for reasons attributable to the courier, no refund/replacement will be made.

Return for defective goods dispute

  • In the event that the Customer receives goods that he disputes as defective, or in the event that errors occur in shipments by Paglierani SNC di Paglierani Paolo e Renzo, the customer is required to make available the courier that will be indicated to him and in the manner that will be provided, the spare part must be unused, not disassembled, not damaged or tampered with, no later than the legal deadlines.
  • Paglierani SNC of Paglierani Paolo and Renzo reserves the right to request photographic evidence before authorizing returns for goods contested as defective or incorrect. It is understood that the return authorization will not constitute, in any way, recognition of responsibility or acceptance of the customer's requests by the seller, given that, at that moment, the same will not yet have had the opportunity to verify the piece of replacement.
  • All spare parts, once returned, will be subjected to inspection by Paglierani SNC of Paglierani Paolo and Renzo and, in order to make the guarantee operational, they must respect the parameters listed in the general contract conditions procedure, accepted by the customer at the time of online confirmation and also available on the website
  • Paglierani SNC of Paglierani Paolo and Renzo will not legitimately proceed with any replacement/return of consideration in cases where the return does not comply with all the preceding terms and conditions, with those required by law and does not present faults, defects or errors.
    It is specified that, in the event that a spare part disputed as defective is not, as ascertained following the appropriate checks, or the dispute and return conditions have not been respected, Paglierani SNC of Paglierani Paolo and Renzo will proceed to evaluate the situation on a case-by-case basis and, provided that the returned spare part still has a residual market value considering the conditions in which it is found at the time of return, will, if anything, reimburse the part of the consideration due to the buyer but will not make another delivery of a similar replacement part. In all these cases, the shipping and collection costs of the spare part are always deducted.o.
  • If, however, and effectively, the return conditions have been respected and, following the checks carried out, Paglierani SNC of Paglierani Paolo and Renzo, should it find errors, faults and defects in what was previously sold, it will provide the customer with another similar spare part to replace the previous one and only if this is not possible, it will refund the amount. In these cases, it is understood that, if the customer receives a replacement part, he will only be responsible for the shipping costs of the first piece replaced under warranty; if instead he receives a refund of the fee, the shipping costs will also be refunded. shipment of the non-compliant or defective piece. In any case, the buyer will not be entitled to any other amounts or expenses, not even for packaging, assembly, disassembly, vehicle downtime or otherwise, nor as compensation for damages or indemnity, which he expressly waives.


Pursuant to and articles. 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, as well as on the free movement of such data and (hereinafter GDPR) the Data Controller informs you that your personal data collected for the execution of the contract with the customer will be processed in compliance with the aforementioned legislation, in order to guarantee the rights, fundamental freedoms, as well as the dignity of natural persons, with particular reference to confidentiality and personal identity. We inform you that if the activities carried out to you involve the processing of personal data of third parties in your ownership, it will be your responsibility to ensure that you have complied with the provisions of the law in relation to interested parties in order to make their processing by us legitimate.tra.

Data Controller

The data controller (hereinafter the Owner) is è Paglierani SNC of Paglierani Paolo and Renzo with headquarters in Savignano Sul Rubicone (FC), Via Pietà, 68 47039 VAT number: 03801630405 Contact details: Telephone: 0541 946310 email:: demolition of

Origin legal basis and nature of the data processed

The processing of your personal data, directly provided by you as data subject, is carried out by Paglierani SNC of Paglierani Paolo and Renzo on the legal bases of the art. 6 lett. b) and c) of the GDPR; or The processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same and the processing is necessary to fulfill a legal obligation to which the data controller is subject.

The processing of your personal data concerns the following personal data:

  1. Name, surname, address, residence, telephone number, tax code, VAT number, email addresses, pec, vehicle license plate or other personal identification elements
  2. Identifiers for the payment of goods and/or services, such as bank iban, postal iban
  3. Judicial/administrative documents pending on the vehicle to be scrapped (only in the case of consultation-only vehicle scrapping services)

Purpose of the processing

In reference to the legal bases above, your data will be processed to achieve the following purposes:

  1. fulfillment and execution of this supply/service contract and completion of any action aimed at fulfilling the mutual obligations arising from the aforementioned contractual relationship;
  2. fulfillment of specific requests from the interested party before the conclusion of this contract with the interested party;
  3. fulfillment of fiscal, administrative, technical and/or accounting obligations;
  4. customer management (customer administration; administration of contracts, orders, shipments and invoices; reliability and solvency control, credit transfer, request for information);
  5. dispute management (contractual breaches; warnings; transactions; debt collection; arbitration; litigation and legal disputes);
  6. internal control services (safety, productivity, quality of services, integrity of assets);

Nature of the contribution

The provision of your data Although always optional, in relation to the aforementioned purposes it is essential for the execution of the task between you and Paglierani SNC of Paglierani Paolo and Renzo and to allow Paglierani SNC of Paglierani Paolo and Renzo to follow up on the obligations required by applicable regulations: in the absence of such personal data it is impossible to establish and maintain the assignment between you and Paglierani SNC of Paglierani Paolo and Renzo,

Communication of personal data

To fulfill the contract between the parties, the data may be communicated to the following subjects and/or to the categories of subjects indicated below, or to companies and people who provide services, including external ones, on behalf of the Data Controller, according to what follows specified, by way of example and not exhaustively: subjects who carry out, (as independent Data Controllers or as Data Processors appointed in writing by the Data Controller), purposes auxiliary to the execution of the supply/services contract; for example: postal services and shipping and delivery agencies, group companies, companies that manage databases for credit risk assessment, banking and insurance institutions, public administrations and supervisory and control authorities, law firms and notaries, customs, debt collection companies, service centers, companies or consultants appointed to provide specific professional and consultancy services to the Data Controller, always within the limits of the purposes for which your personal data were collected, public supervisory authorities; etc.

Treatment methods

Your data is collected and recorded in a lawful and correct manner for the purposes indicated above in compliance with the principles of lawfulness and the provisions of art. 5 c 1 of the GDPR. The personal data communicated by you are subjected to processing in paper, computerized and telematic form and inserted into the relevant records and related databases (administration, accounting, commercial, etc.) with technical and organizational methods such as to guarantee a level of security adequate for the risk pursuant to art. 32 of the GDPR, by specifically authorized subjects (art. 29 GDPR), or employees and collaborators of the Data Controller, who will be able to carry out consultation, use, processing, comparison and any other appropriate operation with the help of electronic or IT tools in compliance with the legal provisions necessary to guarantee, among other things, the confidentiality and security of the data as well as the accuracy, updating and relevance of the data in compliance with the declared purposes and methods. Please note that your personal data may also be processed by external data controllers (art. 28 GDPR).

Duration of data processing and storage

The processing will have a duration no longer than that necessary for the purposes for which the data were collected to execute the contract and comply with current regulations. The data will be stored at the owner's headquarters for the period strictly necessary to guarantee the correct provision of the goods and/or services purchased and compliance with legal obligations, for a maximum of 10 years from the closing of the contract between the parties; without prejudice to the need for a further extension of conservation for defense purposes in court and/or in order to assert a right in litigation.

Moving abroad

The Data Controller does not transfer data outside the European Union, if it is necessary for the management of the assignment received, all appropriate security measures will be applied, as required by articles 44 to 29 of the GDPR, in any case Only the data necessary for the pursuit of the intended purposes will be communicated and we will promptly communicate it and update our information on the processing of personal data.

Rights of the interested party art. from 15 to 22 of the GDPR

With regards to the processing covered by this Information, as an interested party you have the right to request confirmation whether or not your personal data is being processed, access the personal data concerning you and in relation to them you have the right to request rectification, cancellation, notification of rectifications and cancellations to those to whom the data have possibly been transmitted by Paglierani SNC of Paglierani Paolo and Renzo, the limitation of processing in the cases provided for by the law, the portability of personal data - provided by you - in the cases indicated by the law, to oppose the processing of your data and, specifically, you have the right to object to decisions that concern you if based solely on automated processing of your data, including profiling.